Maintenance
Maintenance Requests and General Repairs
Our maintenance crew takes care of all general repairs. Routine service calls usually take between 1 to 5 days to complete. Of course, emergencies are given top priority and include such problems as: sewer back up; heating problems; non-working toilets, and flooding. If your repair is not made within this time frame, please call the office to check the status of your work order.
To Report a Routine Work Order by Phone During Normal Business Hours
If you have a routine work order, call the maintenance phone number at (518) 812-0018 to leave your message. Please state your name, address, telephone number, and what needs to be repaired.
Emergencies after Business Hours
If you need emergency repairs after business hours, call our maintenance Hot-Line at (518) 812-0018 and you will be automatically transferred to our on call maintenance worker. When submitting an emergency repair you must provide your name, address, telephone number where you can be reached along with a detailed description of the emergency. Examples of Emergencies are as follows:
- Danger or potential danger to life or limb caused by a maintenance problem
- Explosions/Fires (Fire Department must also be notified)
- Gas Leak
- Elevators out of order
- Floods
- Main sewer lines backed up
- Toilet stoppages when your unit only has one bathroom
- No heat
- No hot water
- Inoperable Smoke Detector
Please, always call 911 first for all major emergencies including: burglary or vandalism, fire, criminal activity on the premises. After reporting the emergency to 911, call our maintenance hot-line to notify our maintenance staff.
Residents are not charged for normal wear and tear maintenance needs in their unit. However, if damage is caused due to tenant abuse or negligence, the resident will be charged for the cost of repairs. A list of maintenance charges are available in the main office.
Lock-Outs
There is no charge for lock-outs during normal business hours. However, lock-outs after hours will be charged according to the maintenance schedule of charges available in the main office.
Work Order Form
If building emergency, please dial 518-812-0018!
If emergency is health related, please dial 911!
Tenant Billable Items
Effective March 1, 2024
| Air Conditioner Unit Install | $20 (per unit) |
| 2nd or 3rd A/C Unit Instilled at the same time as First | $10 (per unit) |
| Air Conditioner Removal | $20 (per unit) |
| 2nd or 3rd A/C Unit Removed at the same time as First | $10 (per unit) |
| Apartment Lockout After Hours (limited to 3 per 12 months) | $20 |
| Apartment Key (extra) | $5 |
| Mailbox Key (extra) | $5 |
| Key Fob | $10 |
| Toilet Seat | $35 |
| 60-Watt Bulb | $3 |
| Appliance Light Bulb | $4 |
| Toilet Paper Roll Holder | $5 |
| Screen Replacement Window | $20 |
LOCK CHANGE – Tenant Request
| All Highrise Apartments | $75 |
| Larose Garden Apartments | By Contractor Quote |
| Damage Repair (Caused by Tenant) | $60 per hour (1 hour min.) |
WARREN COUNTY TRANSFER STATION FEES: (Subject to Change)
| Mattress or Box Spring (any size) | $40 |
| Mattress and Box Spring (any size) | $50 |
| Sofa (3 seater) | $35 |
| Sleeper Sofa | $35 |
| Love Seat (2 seater) | $30 |
| Large Chair | $25 |
Maintenance Superintendent
Ray Sipowicz
rays@glensfallshousingauthority.org